Refund policy

General Policy (All Customers)

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received — unused, with tags, and in its original packaging. You'll need your receipt or proof of purchase.

To start a return, contact us at info@theimrworld.com. If accepted, we'll send return instructions. Items sent back without prior approval will not be accepted.

Damages and Issues Inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

Exceptions — Non-Returnable Items The following cannot be returned:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Hazardous materials, flammable liquids, or gases
  • Gift cards

Sealed Hygiene & Personal Care Products For hygiene and health protection reasons, personal care and beauty products that have been unsealed after delivery cannot be returned. Products that remain sealed and unopened are eligible for return within the standard return window.

Sale Items Sale items are eligible for return under the same conditions as full-price items, unless otherwise stated at the time of purchase.

Exchanges To exchange an item, return it and place a new order once the return is accepted.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing may add additional time. If 15 business days have passed since approval, contact us at info@theimrworld.com.

European Union Customers — Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without justification.

How to exercise your right: Contact us at info@theimrworld.com within 14 days of delivery. We will confirm receipt of your cancellation request promptly.

Return shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect.

Refund timeline: We will process your refund within 14 days of receiving the returned item, using the same payment method as your original purchase.

Exceptions under EU law: The right of withdrawal does not apply to:

  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery (this may apply to certain personal care products — contact us if unsure)
  • Custom or personalized products
  • Perishable goods

Note for EU customers: Sale items are not excluded from your right of withdrawal.